TRAVEL SMILE PROMISE

Our Travel Smile Promise

At Our Local Tour, we’re confident you’ll have a brilliant time on your holiday. We are so confident, in fact, that we’ve created our Travel Smile Promise. It’s our way of saying: if something goes wrong, we’ll do our best to put it right. No jargon, no fuss. Just a fair, honest approach based on trust and common sense.

We carefully select every local partner and supplier we work with, ensuring they share our commitment to quality, authenticity, and customer care. But we also know that travel isn’t always predictable. That’s why we’ve built a simple, transparent satisfaction policy to give you peace of mind.

How It Works

If something isn’t quite right while you’re on your tour or holiday, the first step is to speak to our local travel partner. They are your on-the-ground support and will do everything they can to resolve the issue quickly and professionally. It’s essential to raise any concerns while you’re still travelling, as this gives us the best chance to resolve issues in real-time.

In the vast majority of cases, a quick chat with the local team sorts everything out. However, if the issue can’t be resolved or you feel it hasn’t been handled correctly, please contact us directly at Our Local Tour. We’ll gather the details, speak with the local partner, and assess what went wrong.

If your experience clearly didn’t match what was promised and the issue was within our or our partner’s control, we’ll work with you to agree on a fair and proportionate refund. It’s that simple.

Why do we do this?

We’re proud of the holidays we offer and the relationships we’ve built with our local teams. The Travel Smile Promise holds us accountable to the high standards we set and ensures you feel supported every step of the way.

Of course, our lawyers still insist we have formal Booking Conditions, and you’re welcome to read them. But our promise goes beyond the fine print. It’s about doing the right thing, treating our travellers with respect, and making sure you come home smiling.

If you’ve returned from your trip and feel something wasn’t up to scratch, fill in our Contact Us Form and we’ll get straight to work. We’ll review your feedback, speak with our partners, and respond promptly.

At Our Local Tour, your happiness matters. That’s why we don’t just sell holidays, we stand by them.